Q: How do I create an account on Metro?
A: To create your Metro account:
- 1. Tap on the Sign Up button at the top right.
-
2. Enter your mobile number and verify it using the OTP sent
to you.
- 3. Fill in the required details.
- 4. You're all set to explore and shop!
Q: What details are required to sign up?
Q: How do I login on Metro?
Enter your mobile number and verify with the OTP sent.
Q: What if I don't receive the OTP?
- Wait for a few seconds, it may be delayed.
- Ensure connectivity, Tap 'Resend OTP'
- Make sure Do Not Disturb isn’t blocking it
- If it fails again, contact our support team
Q: Can I place an order without OTP?
Yes! You can shop as a guest. At the time of guest checkout,
simply click on the 'skip the OTP' button and move forward with
your purchase.
Q: Do I need an account to place an order?
No, you can shop as a guest, too. But creating an account lets
you track your orders, save preferences, and return items
easily.
Q: I used to log in with a password. Can I still do that?
No, we only have an option to log in through OTP
Q: How do I update my account details like name, number, email ID
or address?
Log in, go to My Profile, and edit the details. Your changes
will be saved instantly.
Q: I’ve changed my phone number. How can I update it?
Log in with your old number > Go to My Profile > Update
your number > Can’t access your old number? Contact our
support team, we’ll help you verify and update.
Q: My account is locked. What now?
This usually happens after multiple failed login attempts.
- Wait 30 minutes and try again
-
Or reach out to us, and our team will assist you further.
Q: Can someone else access my account if they get my old number?
Only if they also have access to the OTP. We recommend updating
your number as soon as it changes to keep your account secure.
Q: Will Metro Shoes ever ask for my card details to log in?
Never. We will never ask for payment or card information just to
log in. If you’re ever asked this, it could be fraud; please
report it immediately.
Q: Can I delete my Metro Shoes account?
Yes, just raise a request with our support team. Please note,
deleting your account will permanently remove all past orders
and saved information.
Q: Is my data safe with Metro Shoes?
Absolutely. We use encrypted technology and secure servers to
protect your information. Your data is never shared without your
consent.
Q: Does Metro Shoes read my SMS or emails?
No. We only send OTPs to your number and do not read or access
your messages. Your privacy is a priority.
Q: Can I register using an international mobile number?
At this time, we support only Indian (+91) mobile numbers for
registration and login.
Q: Can I create multiple accounts using the same mobile number?
No, each mobile number can be linked to only one Metro Shoes
account. This ensures a personalized and secure shopping
experience.
Q: How do I receive account-related notifications and updates?
All important notifications (order status, delivery alerts,
etc.) are sent to:
- Your registered mobile number via SMS
- Your email ID (if added)
Q: What should I do if I entered the wrong mobile number during
sign-up?
Reach out to Customer Support with your correct mobile number.
We’ll verify your identity and help you.
Q: Can I opt out of promotional messages after creating an
account?
Yes, absolutely. We respect your communication preferences and
offer simple ways to manage them:
To Opt Out of promotional SMS:
-
Send “START 0” to 1909 to activate DND (Do Not Disturb) on
your registered mobile number.
-
Or, just give a missed call to 7065213434 to stop receiving
promotional messages from Metro Shoes.
To Opt In again:
-
If you change your mind, give a missed call to 7065210404 to
start receiving exclusive offers, updates, and new launch
alerts again.
You will still receive important order updates, OTPs, and
service-related messages even if you opt out of promotional
content.
Q: Will Metro Shoes ever call me for my OTP?
No, Metro Shoes will never call or message you to ask for your
OTP. If you receive such a request, please report it
immediately.
Q: What payment methods are accepted on Metro Shoes?
We accept a variety of payment options for your convenience,
including:
- Credit Cards (Visa, MasterCard, American Express, etc.)
- Debit Cards
- Net Banking
- UPI
- Wallets (like Paytm, PhonePe, etc.)
- Cash on Delivery (COD) for eligible orders
Q: Are there any discounts for prepaid payments?
Yes! You get an extra 5% discount on prepaid orders placed
through our website.
Q: What should I do if my payment fails?
- Check your internet connection and payment details.
- Try a different payment method.
-
If the amount is debited but the order isn't confirmed, it
will be automatically refunded to your original payment method
within 5-7 business days.
- For unresolved issues, contact Customer Support
Q: Will I get a confirmation after payment?
Yes, you will receive an order confirmation via SMS and email
once your payment is successful.
Q: Are EMI options available?
EMI may be available on select credit cards. Check at checkout
for eligibility.
Q: Can I pay using an international card?
Currently, we accept only Indian-issued cards and payment
methods for orders placed in India.
Q: Will I receive a GST invoice for my purchase?
A: Yes, a detailed invoice with GST details will be provided
with your order and sent to your registered email.
Q: How do I place an order on Metro?
- Find the product you wish to buy
- Select the size of the product
-
Add the product to your shopping bag by clicking on "Add to
Bag"
- Go to your shopping bag and click on "Checkout"
- Provide your Shipping Address
- Confirm payment and your order will be placed
Q: Can I change my payment method after placing an order?
Once the order is placed, the payment method cannot be changed.
If needed, you can cancel the order and place a new one with
your preferred payment option.
Q: How can I figure out the correct size for me?
Each item you select will have a 'Size Chart' above 'Add to Bag'
button. You can refer to the size chart and the provided sketch
on 'How to Measure' to determine the right size of footwear
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